It will happen. It’s only a matter of time.
Someone, somewhere, will have a complaint, issue or favor to ask you – the board member. In this person’s mind and knowing that you sit on the “board of directors”, you must have clout, have all the answers, and of course, can make things happen. And certainly, that is not the case.
Always remember, it is not the responsibility of any board member to solve personal requests or get involved in the day-to-day operations of the Health Center.
When you are asked for favors, explanations, or confronted with sensitive Health Center issues, use the following “non-involvement disclaimer” answer to remove yourself from the situation and direct the individual to the proper Health Center authority who can best solve the problem or answer questions.
Board Member Non-Involvement Disclaimer
Yes, I do serve on the board of (Your Community Health Center). And thank you for making me aware of your concern/issue.
Our board works very had to make sure the Health Center has all of the resources that are needed to provide the very best healthcare for our community.
Thankfully, we have Board Approved Policies and Procedures in place to address any concerns/issues that might arise from time to time.
I would recommend contacting ____________________________________________ and they will be the best qualified person to help/assist you or answer any questions you may have.
Do yourself and your Health Center a favor by adhering to this sound advice. You will be glad you did.
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